spiral balance SHOES

A landlord from NJ and PA says:

It's me again.

How do I identify these balance SHOES?

Also, do I really need that white spacer thing? (one pic shows it with correct alignment, other pic shows it jammed at an angle). Do they come with the shoe or do I order them separately?

regards,

Eric 

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Paul from SWISCO responded:

Thanks for writing in your questions. Starting with your white foam aligner, our 26-139 looks like a match. You would stick your spiral balance shoe through it, but higher away from the pivot shoe. You will also need to remove your old pivot shoe to get the dimensions to see if our 15-129 is a match. Take a look at each part mentioned to see if these would work. We also placed some media guides on this page that offers some additional information. 

How to replace a tilt-window channel balance.
How to replace a tilt-window channel balance.
VIDEO
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How to Remove a Pivot Shoe (Cutout Method)
How to Remove a Pivot Shoe (Cutout Method)
VIDEO
WATCH >
How to remove window pivot shoes
How to remove window pivot shoes
VIDEO
WATCH >
Anatomy of a tilt window
Anatomy of a tilt window
VIDEO
WATCH >
How to replace a tilt window spiral balance.
How to replace a tilt window spiral balance.
VIDEO
WATCH >
How to adjust a spiral balance on a tilt window
How to adjust a spiral balance on a tilt window
GUIDE
READ >
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