spiral springs

A handy person from longwood fl says:
January 30, 2021
i sent a email before i found this page, my length is 24 and 3/8 thick.it looks like they had a red tip. my problem is the noise they make when raising window
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Bob from SWISCO responded:
February 1, 2021

Thanks for posting. Sounds like you have S900-24 Spiral Balances. Does the window still operate, but just makes noise or there's friction when opening and closing? If so, you could try cleaning the jamb tracks with a silicone spray and seeing if that makes a difference. If the window sash doesn't stay up, you could try charging the balances with a 75-006 Charging Tool. See the guide below. Let me know what you think. 

Guide: How to adjust a spiral balance on a tilt window
How to adjust a spiral balance on a tilt window
A handy person from longwood fl says:
February 1, 2021
the noise is in the springs, i have packed them with vasoline and they stop a little. im going to check all of them before ordering the tool and spring. thank you.
what do the colors of tips mean
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Bob from SWISCO responded:
February 2, 2021

The Color Tip options refer to the weight range the spiral balance is designed to support. If you look at the chart under the product description on the S900-24 shop page, you'll see the weight range for each color option. 
24" Series 900 Spiral Balance
24" Series 900 Spiral Balance
S900-24
$8.55
How to replace a tilt window spiral balance.
How to replace a tilt window spiral balance.
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How to Identify a Replacement Spiral Balance
How to Identify a Replacement Spiral Balance
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How to choose the proper spiral balance tip color
How to choose the proper spiral balance tip color
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How to adjust a spiral balance on a tilt window
How to adjust a spiral balance on a tilt window
GUIDE
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