the window doesnt stay up, in fact it will fall out of the frame if opened

Home Owner from california
this window has never worked in the years I have lived here. i see there are some broken parts in the frame. please help me find the parts i need. the sticks are about 29 inches long, there are no catches on the holes in the metal window frame. please help me find what i need t make this window work. thank you
4 user uploaded images
4 Replies
Casey
Casey from SWISCO
SWISCO
Expert

Hello,

You can start by comparing our S395-29 channel balance to an undamaged assembly. You'll also need to locate the stamp on your metal balance channel to choose the corresponding strength option. 

As for your take our clips, review the dimensions of our 16-002 to see if this might be the part you need. Thank you!

Home Owner from california
do the window channel balances come with mounting instructions?
thank you
Casey
Casey from SWISCO
SWISCO
Expert

The balances do not come with written instruction but we do have an installation video, which you can view below. Thank you!

Reply to Thread
Current Photos:
Related Products
Related Videos
Related Guides