the window doesnt stay up, in fact it will fall out of the frame if opened

A home owner from california says:
May 11, 2021
this window has never worked in the years I have lived here. i see there are some broken parts in the frame. please help me find the parts i need. the sticks are about 29 inches long, there are no catches on the holes in the metal window frame. please help me find what i need t make this window work. thank you
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Casey from SWISCO responded:
May 12, 2021

Hello,

You can start by comparing our S395-29 channel balance to an undamaged assembly. You'll also need to locate the stamp on your metal balance channel to choose the corresponding strength option. 

As for your take our clips, review the dimensions of our 16-002 to see if this might be the part you need. Thank you!
A home owner from california says:
May 14, 2021
do the window channel balances come with mounting instructions?
thank you
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Casey from SWISCO responded:
May 14, 2021

The balances do not come with written instruction but we do have an installation video, which you can view below. Thank you!
Take Out Clip
Take Out Clip
16-002
$0.41
29" Series 395 Channel Balance
29" Series 395 Channel Balance
S395-29
$10.87
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