this window wont close

Question

it get almost close and will not go the last inch if we push it from the out side it will shut but it feels like something its jammed I removed the clips and locking hook and did not improve it so does it need a replacement crank ?

here are the pic of the crank and clips

Casey · Accepted Answer

Hello,

We can't be sure what exactly is jamming your window without being there to troubleshoot the problem but I believe that we can replace your original hardware. Take a look at our 38-075 lock and 38-089 keeper. I believe these are the newer versions of your original hardware. As for the operator, see the 39-036 Entrygard assembly. You could also check the hinges and if you think that could be a problem, take a look and compare the 36-048 to yours. Thank you!