which balance ??

A quick learner from portland, oregon says:
I have Phillips vynil windows and I need to replace a balance.

They 1/2" in width. The number on it is 13 4 IP Caldwell.

I am not sure which one to get . What is the difference between Series 380 and 385? Bottom clips.

here are some images.. thx for the help!!

bst, larry
User submitted photos of a window balance.
Profile picture of Tom
Tom from SWISCO responded:
Thanks for posting! Before I can offer an applicable replacement for this channel balance, I just need to know a bit more information about the bottom attachment. Please take a look at our 15-004 and 15-005 channel balance shoes, and note their depths. As you can see, they are 1-3/32" deep and 1" deep, respectively. This is the difference between the Series 380 and Series 385 channel balances. Now, which one more closely matches your own bottom attachment?
A quick learner from Portland , Oregon says:
Thank you for the information. This is very helpful and tells me what I need to know to be able to order what I need. So, thx again.

Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)