window balance

A home owner from Winston Salem says:
December 22, 2020
I purchased 2 of the window balances and one buckled to breaking when my handyman was stretching the cord down. The other on a different window installed fine and works very well now. He doesn't know when the little piece broke off. He assumes from the first image. Please advise. My worker wanted me to order another balance. I don't know if you would consider replacing it without charging. In any event I need another. And does that piece have to do with the failure to to install the balance? Thanks for your help. Caroline
Thumbnail of the uploaded file named BrokenNewBalance.JPG
Thumbnail of the uploaded file named brokenOffPiece.JPG
Thumbnail of the uploaded file named window piece.jpg
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Casey from SWISCO responded:
December 23, 2020

Hello Caroline, I'm sorry to hear you had difficulty with your product. Before we send out a replacement, I just want to confirm that you need to replace (1) of the S775-29 - 29B & 1-1/4" Shoe? The other part you show that has been broken looks to be the pivot bar. This part is crucial for the tilting function of the window. If you need to replace that, I have created a list of possible substitutes on the side. You will need to review their dimensions to find the best match. 
A home owner from Winston Salem says:
December 29, 2020
Yes, thank you, Julie, that is correct. And I will also be ordering a pivot bar.
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Casey from SWISCO responded:
December 30, 2020

Caroline, I have placed a request for a replacement balance to be sent to you. You should be receiving an e-mail shortly with your new order number. Please let me know if you need any further assistance!
Pivot Bar, 2-1/2"
Pivot Bar, 2-1/2"
26-021
$1.97
Pivot Bar, 2-1/2"
Pivot Bar, 2-1/2"
26-443
$1.98
Pivot Bar, 2-1/2"
Pivot Bar, 2-1/2"
26-454
$1.98
Pivot Bar, 2-1/2"
Pivot Bar, 2-1/2"
26-444
$1.97
Pivot Bar, 3"
Pivot Bar, 3"
26-241
$1.38
How to Convert a Crossbow Balance to a Channel Balance
How to Convert a Crossbow Balance to a Channel Balance
VIDEO
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How to Replace Damaged Pivot bars
How to Replace Damaged Pivot bars
VIDEO
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Removing Rusted Pivot Bars
Removing Rusted Pivot Bars
VIDEO
WATCH >
Anatomy of a tilt window
Anatomy of a tilt window
VIDEO
WATCH >
Modifying the Series 795 Balance
Modifying the Series 795 Balance
GUIDE
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