window balances will not hold up windows

Home Owner from FL 32081
no markings on part except this number:
XF BS1 29-4.

LOOKS LIKE IT COULD BE AS380 OR S385 OR MAYBE A S395. NEED THE PLASTIC CLIP TO HOLD THE BALANCE IN PLACE.
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2 Replies
Emily
Emily from SWISCO
SWISCO
Expert

Hello!

Can you show us some pictures of your top fitting? I can only see the bottom fitting in your pictures above. As for the plastic clip, it sounds like you might be referring to your top sash guide. If that's the case, we'll need to see it removed from the window, along with dimensions, to compare to our inventory. 

Thank you! 

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