Hi, I am not sure which window channel to order. My broken on is a 27" length x1/2" wide channel with the numbers 2630 bsi printed on the back. From your website, it looks like there are a couple of channels that have similar top and bottom brackets. I will attach a couple of photos of the brackets, and I hope you can tell me which to order. If it is the wrong one, are they returnable/exchangeable?
I would appreciate your help figuring out which replacement to purchase.
Please email me the number of the correct replacement channel.
Thank you so much for your assistance!
5 Replies
Tom from SWISCO
Sep 10, 2012 1:35 pm
Thanks for posting! Before I can offer an applicable replacement for this channel balance, I just need to know a bit more information about the bottom attachment. Please take a look at our 15-004 and 15-005 channel balance shoes, and note their depths. As you can see, they are 1-3/32" deep and 1" deep, respectively. Which one more closely matches your own bottom attachment?
Quick Learner from san diego
Sep 11, 2012 8:05 pm
Thanks for much for the quick reply! I'm not sure which direction is the depth. I took a few photos against a ruler--can you tell from the photos, or at least confirm which angle is the depth? Then I can measure more accurately, and choose the right one. Thanks for your time.
Tom from SWISCO
Sep 12, 2012 9:15 am
Unfortunately your measurement was not of the shoe's depth.
But don't worry, it's definitely confusing!
This is the bottom shoe depth measurement:
Quick Learner from san diego
Sep 16, 2012 6:44 pm
the depth of the shoe is 1", so I guess it is 15-005. I should have enough to order now--thanks!
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