window channel part?

Home Owner from West Sacramento, CA

Hello,

I included several photos of the window channel I have. I can't seem to find or determine the correct one to order. I hope you guys can assist.

The original part is 26" for the window channel. I measured using your how to guidelines. The part is 22 years old so I doubt it's the same. The label or part number printed on the channel I have says 25 3 GU CMC 2

Thanks for the help!

Eric

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4 Replies
Jasmine
Jasmine from SWISCO
SWISCO
Expert

Hey there, thanks for writing in! In regard to your balances, it looks like you have either the S380-26 with a 1" shoe or the S385-26 with a 1-3/32" shoe. To determine which series is needed for your window, look over the dimensions from the diagram below to confirm the depth of your bottom shoe.

You'll need to select the 2530 stamp.

Comparison of the S378, S380 and S385 balance shoes.
Comparison of the S378, S380 and S385 balance shoes.

Your top sash guide reminds me of our 18-171 Alpine top sash guide. To confirm that this is the correct replacement, carefully compare your top sash guide to the measurements below. I am confident this is the replacement you'll need.

Alternate view of 18-171
Alternate view of 18-171

Alternate image for 18-171
Alternate image for 18-171

Alternate view of 18-171
Alternate view of 18-171

Home Owner from West Sacramento, CA
Jasmine,

Thank you so much for the detailed quick response!!! I just ordered the parts! you are amazing! I wish everyone in customer service was as helpful as you!

Thank you,

Eric
Jasmine
Jasmine from SWISCO
SWISCO
Expert

Hi Eric,

Thanks for the kind words, I'm happy to help!

Please feel free to reach out with any future hardware repair projects you may have.

Have a great day!

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