window end balance capture

Question

I have a home built in 1987 with the viking brand windows and the balances on my vertical opening windows are broken.  The number on the balances are 2240 and 2230.  Are they the same and is there an upgrade for these balances.  The end of the window that catches the balances is broken also.  (see photo).  Where can I get replacements?  Dimensions of the window are 31.125 wide and 21.125 high (that is glass dimensions without the frame) I also have 21 4 and 2 DT and AV CMC balances that seem to work for these windows.

Paul · Accepted Answer

Hello! Thank you for reaching out to us. I think we can help with this.

In my experience, customers with Viking windows have used the 18-009 black top sash guide, which just so happens to match the design of the one in your photo. I would review our dimensions just to confirm.

As for the balances, consider our Series 395. This comes with a 19-005 top and 15-001 bottom nylon fitting. Look them over and let me know if you agree. You'll have to match up the lengths and stamps you have to those we have on our site.

I'm not sure what you mean when you ask for an upgrade. They don't really make different versions of the same balance. For example, there's not a "better" version of the Series 395. There's just the Series 395 .