window latch assistance

A handy person from Laval, Quebec says:

March 20, 2020

I have a similar handle issue with numerous windows, they're all breaking, locking the windows. How do I remove and replace these handles? They seems to be glued or stuck. Vinyl Casement latch and handle US patent number: 5,620213, Cdn patent #: 2,142, 071

How to replace the Vinyl Casement latch and handle lock on a casement window, if You can't open the window! All my windows are locked shut and the handle locking mechanism is broken. What a crappy design!!! How do I open the windows to replace locking handle?

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Casey from SWISCO responded:

March 23, 2020

I am sorry to hear that you are having a hard time with your window lock. Based on everything you forwarded over to us, I am leaning towards recommending our 38-207. Have a look and see if you believe this will work on your window.

Another customer inquired about the same trouble you're currently facing. See what our experts advised them by reviewing that discussion here. Let us know if this information is helpful.

Get back to us if any other questions or concerns come up.

A handy person from Laval, Quebec says:

March 23, 2020

Manuela, thank you for your response. I guess this is one for the pro's to fix. Removing the handle wasn't enough. This will take some serious professionalism.

A handy person from Laval, Quebec says:

March 24, 2020

I finally found a way to remove the broken latches. Steve Rakoczy (SWISCO) mentioned I should "work it", it worked!I didn't know what he meant at first. I was aiming my long thin screwdriver downwards when I should have been aiming it upwards. I finally loosened the broken piece by jiggling it around and it swung open. Then I cranked the handle to open the window and removed the inner screwed broken part. Now I can order the replacement parts from SWISCO and reinstall myself. I saved myself at least $300.00 from calling a pro. Thanks guys.

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Casey from SWISCO responded:

March 25, 2020

We are so happy to hear that everything worked out for you. I will be sure to let Steve know his advice helped you with your hardware!

Multi-point Locking Handle, 3-5/16"

38-207

$22.70

Anatomy of a casement window

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