window not staying up

Quick Learner from cleveland ohio

Oct 30, 2017 11:20 am

is there a video on how to figure out what parts you need to replace and how to replace these parts for a thermal gard window that wont stay up any more

10 Replies

Paul from SWISCO

Nov 2, 2017 1:57 pm

I have placed a few videos on the upper right hand side of this page that may help you. To me, it sounds like your pivot bar may be broken or your spiral balance perhaps. If it should be either one of those parts, we can assist you in finding a replacement.

Quick Learner from Cleveland ohio

Nov 2, 2017 9:33 pm

The little pivot shoe is at bottom of window so it is not attached to the spiral balance so am i correct in thinking i need the pivot bars? Do i also need to replace the pivot shoe and how do i figure out the correct one to order? Lastly do i need to replace thespiral bar and hoe do i figure the size on that?

Tom from SWISCO

Nov 3, 2017 9:44 am

We will need to see photos of your balance system to judge all of that. Can you send some?

Quick Learner from Cleveland ohio

Nov 8, 2017 7:32 am

Here is a picture of the size i need

Paul from SWISCO

Nov 13, 2017 10:24 am

Thank you! I think we can help. Your pivot shoe has been discontinued and replaced with the 15-070. As for the tilt bars, I believe the new metal 26-356 can work.

If you also need the balance, it might be our 5/8" diameter Series 600 spiral type balance. You may not need to replace it, though. If it's not broken, then you can still reuse it. You may find having a charging tool like our 75-006 helpful in connecting your balance to the new shoe.

Quick Learner from Cleveland ohio

Nov 13, 2017 9:09 pm

How do i know if my balance is broken and needs replacing

Paul from SWISCO

Nov 14, 2017 3:10 pm

You will need to buy a charging tool and turn the spiral clockwise, to see if you feel tension as you do it. If tension does not build, the spring has sprung, and you need a new balance.

Quick Learner from Cleveland ohio

Nov 15, 2017 7:31 am

If i do the test to see if i have tension in balance and dont. How do i determine what balance bar replacement is the correct one

Tom from SWISCO

Nov 15, 2017 9:14 am

You'd use this spiral balance guide. You could also send us a photo to identify.