window operator

A from Rancho Palos Verdes California says:
November 19, 2020

Hello,

I am having trouble getting a replacement for a part that I have photos of - I thought it was the actual crank handles for the window but we believe it's the actual operator. When we crank the handle, the window opens, but it will not close. Please help!

Thank You!

Irene

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Bob from SWISCO responded:
November 23, 2020

Hi Irene. It definitely sounds like you need a new operator. This looks like either our 39-253RB or 39-439B. The difference between these two types is outlined in the video below. In either case, you can use either the 39-452 or 39-376 for a new cover & handle. 
A quick learner from Rancho Palos Verdes California says:
November 23, 2020

Hi Bob,

Thank you for the quick response. We are definitely ordering those parts!

Thanks Again!

Irene

Encore Dual Arm Operator, Sill Mount
Encore Dual Arm Operator, Sill Mount
39-253RB
$30.70
Encore Dual Arm Operator, Sill Mount, Low Profile
Encore Dual Arm Operator, Sill Mount, Low Profile
39-439B
$38.64
Encore Truth Folding Handle with Cover
Encore Truth Folding Handle with Cover
39-376
$11.97
Encore Truth Operator Cover and Handle
Encore Truth Operator Cover and Handle
39-452
$12.05
How to Orient a Dual-Arm Operator
How to Orient a Dual-Arm Operator
VIDEO
WATCH >
Comparing the 39-253LB & 39-438B Operators
Comparing the 39-253LB & 39-438B Operators
VIDEO
WATCH >
Anatomy of a casement window
Anatomy of a casement window
VIDEO
WATCH >
How to identify casement and awning operators
How to identify casement and awning operators
GUIDE
READ >
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