window's parts

Question

Sorry for rather skimpy info I'm providing. I don't have anything else. Any stickers or labels were removed from windows before I bought the house. House alone was built in 1992 and the windows are original. Each window panel is set in plastic guides/moldings. Inside each molding there is a spring (about 3/8" DIA) you like to call it balance I think. Each window has a pin on each side and the pins engage with spring/balance by means of being inserted in plastic/nylon stub attached to spring.
The problem began when some of the plastic stubs, endings broke off and in result windows lost its attachment with balance. Can you help, do you think there is a chance of replacing side molding/guides in my windows ? Any piece of info will be useful. Thank you for your time and understanding in this matter.

Lauren · Accepted Answer

Hello, thank you for posting,

It appears that your window uses jamb liner spring balances, which unfortunately we do not carry replacements for. The only thing we may be able to help with is the friction shoe. Please start by comparing the style and dimensions of the 15-104 to see how it matches up to your original.

For new jamb liners, you may need to contact a local mill work who specializes in wood window to see if they can assist. Please let us know if you have any additional questions.