wrong part received when ordering 39-155

A home owner from Grand Rapids says:
I ordered 39-155 and received something similiar, but unidentifiable. I sent an email a few minutes ago, then found I could attach a picture.
Thumbnail of the uploaded file named 20201026_164918 (1).jpg
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Bob from SWISCO responded:

Hello there. I am afraid I don't see any issue here at first glance. Is it because the arms are on the same side? If so, see the video below that shows how to orient this type of operator.

Connecting a casement window operator to stud bracket
Connecting a casement window operator to stud bracket
VIDEO
WATCH >
Watch How To Repair A Casement Window Crank Operator
Watch How To Repair A Casement Window Crank Operator
VIDEO
WATCH >
How to Orient a Dual-Arm Operator
How to Orient a Dual-Arm Operator
VIDEO
WATCH >
Anatomy of a casement window
Anatomy of a casement window
VIDEO
WATCH >
How to identify casement and awning operators
How to identify casement and awning operators
GUIDE
READ >
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