I've purchased a few 34" Series 795 Channel Balance
S795-34 option: 34A
this is the part installed, it works great. I'm going to order more but I wanted to ask you if you feel that I should order a shorter version....as you can see in the picture the plastic latch hits the metal part of the balance. Should my next order be for the 33 or 32 inch size? Also, i did not see an "A" option for the 33 inch length.
Thanks,
Jesse
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Tom from SWISCO responded:
August 5, 2019
Hi Jesse, we usually recommend sticking with what was installed originally but it's possible that the installers didn't put the right size in to begin with. See if you have an identical window in the house. what size balances do they use? If you don't have an identical window, give us the height of the visible glass and we can go from there. Thank you! |
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Tom from SWISCO responded:
August 12, 2019
Ah, I see. So, since the sash height is 35" and our S795-34 is 34-3/4" tall (including shoe), that might be the reason the balance channel is hitting the tilt latch. Your old balance likely measured 34-1/2" in length. With all this in mind, I suggest using our S795-33, which comes 33-3/4" tall (including shoe). Hopefully that will give you the clearance you need. |
