795 with a clip instead of a screw attachment

Quick Learner from Charlotte
Hi My balance seems to have diffirent window attachment mechanism than the one shown here. it uses a clip instead of a screw in at the top. Do you have something like this?
11 Replies
Emily
Emily from SWISCO
SWISCO
Expert

Hi there!

Thanks for reaching out to us. It sounds like your balance may use a hook like the 15-198. Can you confirm that for us? We'd also like you to confirm the stamp on the back of the metal channel along with the number of balances you're looking to order. 

Quick Learner from Charlotte
Hi, it is very similar. See attached. I have previously ordered 4 replacement balance but they had the screw attachment. Is this something I can Attach or does it need to come attacked? 
1 user uploaded image
Emily
Emily from SWISCO
SWISCO
Expert

It depends on how handy you are, as adding the 15-198 hook to the balance can be tricky. You will need a bench vice to securely clamp onto the cord to make sure it doesn't snap back into the pulley while you swap the clips out. These cords are under a lot of tension, and if it gets away from you, it could ruin the balance; if you aren't careful, it can also take out an eye. If you proceed with this, make sure to wear safety goggles and gloves, just to be safe.

Another option could be using the Series 795 balances that you ordered with the 26-200 if the hole the hook goes into is square-shaped. We go over this in the video below. Note that you won't be able to use the 26-200 if the hole is round. 

We can also supply the Series 795 with the 15-198 hook attached via custom order. If you're interested in that, please let us know!

Quick Learner from Charlotte
ok, the whole is circular so i think I will need to order a custom piece. Am i able to return my previously purchsed items?
Emily
Emily from SWISCO
SWISCO
Expert

Yes, you can find our return policy here

I'll email you a purchase link and price quote for (4) S795-26 balances with the 26D stamp and 15-198 hooks attached that you can use to place an order on our website. 

Please let us know if you have any questions! 

Quick Learner from Charlotte
Perfect! Thank you for the support. I'll be expecting your email with the purchase link to the custom balance. 
Thanks! 
Emily
Emily from SWISCO
SWISCO
Expert

No problem! It looks like the link went through on our end but you may want to check your spam/junk folder just in case. If you still don't see it, please let me know!

Quick Learner from Charlotte
Hi, I realize never executed the purchase and quote has expired could you please resend the quote? Thanks! 
 
Quick Learner from Charlotte
here is the original Quote Information #1691 for reference 
Emily
Emily from SWISCO
SWISCO
Expert

Certainly. I've just emailed you a new purchase link for (4) S795-26 (26D) balances with the 15-198 hooks attached, which you can use to place an order on our website. 

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