8800 series vinyl Windows by Builders First Source

A home owner from Houston TX says:
Constantly losing channel balances and can't find replacements. Have the one left in the photo
User submitted photos of a window balance.
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Paul from SWISCO responded:
Hello! This looks like our Series 795 channel balance. However, you have a hook at the top, instead of a screw tab like what our Series 795 comes with.

If you'd like, we can make you a custom version of this balance with a 15-198 hook on top. If you're interested, let me know the length of the metal channel, the number printed on it, and how many balances altogether you need. We can work from there.
A home owner from Galveston TX says:
These windows are also impact resistant and sashes are heavy. Is this a factor in getting channel balances? Also, is there some way for a homeowner to learn how to put them in.
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Tom from SWISCO responded:
Yes, the weight of the sash is very important. The strength of the spring needs to be calibrated specifically to carry certain sash weights. That's why I asked for the number printed on the metal channel; that usually tells us the strength of the spring you need. If you want to be 100% sure, you can tell us the weight of your sash instead.

You should be able to install these no problem. This is actually one of the easiest balances to replace. Refer to the video below. The balance featured here is a different Series, but the method of installation is identical. The only real difference is that you would simply hook your balance in at the top, rather than screw it in.
A home owner from Houston TX says:
Number imprinted on the balance is 27G
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Tom from SWISCO responded:
Great. All I need to know is how many you need and I can send you a custom order form.
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