I recently had a horrible experience with Alside windows. Both coil balances on a double-hung replacement window had broken, causing the window to slam shut. Even with their "lifetime warranty", it took about 3 months(!) for them to send replacement coil balances. They also did not provide replacement instructions, but I figured it out eventually.
I'm trying to find out if you carry an equivalent in case we run into this problem again. I have attached a photo with horizontal and vertical dimensions shown adjacent to a ruler. The packing slip simple said "7 lb coil balances", without so much as a part number... Needless to say, I'm not too happy with Alside.
Hoping you can help since you seem to carry a wide assortment of parts. Thanks in advance!
Scott
