Andersen window

A contractor from Cherry Hill Nj says:
Left and right sash balance also widow lock
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Tom from SWISCO responded:

Hello! We can definitely help with these. The balance marked with "827" can be replaced by our 24-837 while the balance marked with "1227" can be replaced by our 24-1231 .

Please note that these two balances are different sizes and are not meant to be used on the same window.

A contractor from Cherry Hill Nj says:
So they both came out of the same window which should I use and also l need a lock I also added a photo of the numbers on the window if that is any help the window measurements are 28 7/16 x 37 15/16 Thanks
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Paul from SWISCO responded:

I actually think Tom may have misidentified your balances, at least partly. The two balances in your window I think are a closer match for our 24-R12-827 and 24-L8-1227 . These are designed for Andersen cottage windows where the top and bottom sash are different heights. 

However, from the sash dimensions you gave (28-7/8" x 34-15/16"), your window has the top and bottom sash being the same size. Can you confirm that that's the case? If so, I would recommend the 24-1231

The window latch set you show would be 90-095 .

A contractor from Cherry Hill Nj says:
The top sash measures smaller 28 7/16 x23 15/16
A contractor from Cherry Hill Nj says:
Also I was wondering if local pick up of parts is available
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Paul from SWISCO responded:

Thanks for confirming. It definitely sounds like you have a cottage window, so go with our 24-L8-1227 and 24-R12-827 Andersen balances. These should work for you.

We unfortunately do not offer local pickup. Our business is exclusively online.

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