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Casey from SWISCO responded:
October 6, 2020
Hello, I'm not sure which video you were looking at but take a look at the one below. There are pivot bars in the lower corner of the sash that engage with the pivot shoes, keeping the sash in the frame. To remove the sash, you would need to lift the sash a few inched above the sill and pull in the tilt latches on either side to tilt the sash toward you. From there, you would pop one side of the sash out of the corresponding pivot shoe at a time. Our experts make this look like an easier process than it often is but with some elbow grease, you'll be able to remove the pivot bars from the shoe cams. Thank you. |
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Paul from SWISCO responded:
October 6, 2020
Is the AAMA metallic sticker still on the top of the window track window? If so, please take a close up photo of it for us. Also, may we see the top tilt latches, which might help us to identify the series window to further assist you. Thank you! |
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Paul from SWISCO responded:
October 7, 2020
Thank you for the additional information. I went into the Acorn archives and found the Series 3000 window, which appears to be what you have. The pivot shoe is our 15-046 and the pivot bar would be the 26-040. Because you can't tilt the sash in, you are correct in trying to reinstall the sash in the vertical position. The pivot bar should look like our 26-040, which has a set screw. You would loosen the set screw and slide the pivot bar into the sash, set the sash in the track and slide the pivot bar into the 15-046 pivot shoe. |
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Paul from SWISCO responded:
October 9, 2020
Since you can't tilt the sash in, the pivot shoes won't lock in the track. Because of that, you can't remove the sash by twisting the sash to remove the pivot bars from the pivot shoes, which is the common procedure. The method we discussed above is the only method I can see working. If you aren't able to do it, you may want to have a local professional familiar with these windows come out and do it for you. |
