Balance assembly
Quick Learner
Oct 11, 2024 2:29 pm
The plastic that holds the balance shoe has broken on both sides of the sash. I've sent pics of the info attached to the window. Do you have replacement parts?
3 user uploaded images
9 Replies
Quick Learner
Oct 14, 2024 11:45 am
Here are the pics you asked for. As you can see both balance shoes are broken
4 user uploaded images
Lauren from SWISCO
Oct 15, 2024 8:27 am
Hello, thank you for posting,
Your window uses an older Simonton balance system that is no longer made. We recommend converting to the 15-259 pivot shoe, Series 159 coil springs and 26-083 pivot bar. Please review the step by step video below that details the conversion and parts needed. Let us know if you have any questions!
If you need assistance with choosing the correct weighted coil options, we will need to know the weight of the window sash to move forward.
Quick Learner
Oct 16, 2024 10:33 pm
The weight of the upper sash is 21 pounds. There is a double coil spring on the assemblies on this window so I will need the appropriate part numbers for all parts associated with this repair.
Lauren from SWISCO
Oct 17, 2024 8:29 am
Quick Learner
Oct 17, 2024 9:15 am
Lauren you've made this easier than I thought it would be. Thank you for being so helpful!
Lauren from SWISCO
Oct 17, 2024 10:05 am
No problem! Please let us know if you have any future hardware questions.
Quick Learner
Oct 31, 2024 7:50 pm
SWISCO Thank you thank you thank you! We recieved the replacement parts for the conversion of our Simonton windows and they worked perfectly! Along with your video we had the parts replaced in about a half hour. You saved me the trouble of having to replace the whole window. Thanks again for all your help!
Lauren from SWISCO
Nov 1, 2024 8:02 am
This is great to hear and we are happy that we could assist with your repair! Please let us know if you have any future hardware questions.
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