Balance and boot 26B

A quick learner from Rushville, NY says:
hello.
this boot is broken and the balancer isn't strong enough to hold up the window. i would like to replace both balancers and boots for the left and right sides of my single hung window

thanks
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Emily from SWISCO responded:

Hi there!

Your balance looks like our Series 795 but yours installs with a hook rather than a screw tab like ours. We can still help but this will need to be a custom order due to that difference. To sum it up for you, we'll be using our S795-26 with the 15-198 hook attached and 15-194 closed cam T-lock shoe. I'd just like you to weigh your sash on a scale and tell us its precise weight. Custom orders are nonrefundable so I just want to ensure we get you the appropriate spring strength option for your window. 

A quick learner from Rushville, NY says:
the sash is 27.7 lbs
let's order two.
a left side and right side

thanks!
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Emily from SWISCO responded:

Thank you very much! For these replacements, we will use the 26E stamp option that will support a sash weighing 26 to 30 pounds. I've just emailed you a purchase link and price quote for you to review. 

Let me know if you have any questions and I'd be happy to help! 

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