Broken Operator ID

A home owner from Glenside says:
Handle sits on left of the casement.
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Bob from SWISCO responded:

Thanks for posting. You see the spiral-shaped gear that came out with the crank handle? That's called the worm gear. When that comes out, it means the entire window operator has broken down and needs to be replaced. We can help you do this, but we need to see the operator out of the window, or at least with the window open, with the link arm(s) in full view. From there, we'll do our best to narrow down what you might need. Many thanks.

A home owner from Glenside says:
Does this help any?
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Bob from SWISCO responded:

Yes it does, thank you. It looks like you have an old GU Operator. I'm afraid these are no longer made, but you might be able to replace it with our 39-315 and 39-316 Operators. See the video below for details.

A home owner from Glenside says:
Do I buy both as a pair or can I just get the one with the left side crank which I think is 39:315.
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Bob from SWISCO responded:

Yes, you can buy either handed operator separately from their respective shop pages. 

A home owner from Glenside says:
Thank you for your wonderful help.

Stay safe,
Kelly
A home owner from Glenside says:
I'm sorry, one more thing. Does the handle come with it or is that a separate part?

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Dave Sr. from SWISCO responded:

I am afraid the handle is not included. For a replacement handle, have  a look at our 39-114L and our fold down version handle, the 39-205. If you're also needing a detach clip, or sash brackets, consider our 39-105, 39-513, and 39-514.  



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