Not sure of the make on this, but one side of the window has a sagging string. Can you help me identify the window make and/or the replacement part?
Window
MFR: ADW-8
A-L-I VALIDATOR
SERIES 150/160 SH (511-517,521-528,531-538)
TYPE: SINGLE HUNG
MAKE DATE:6/29/2007
SALESORDER: 02527268
RIGHT SIDE BALANCE IS BROKEN, STRING IS LOOSE AND FLOPPING IN WINDOW OPENING
Bob from SWISCO responded:
July 12, 2019
Thanks for writing in. I'm afraid I can't narrow down what balances you need from information on your window alone. Window balance hardware is incredibly generic across brands. The only way to know exactly what you need is to see photos of your original hardware out of the window. From there, we'll try and determine what you need. Many thanks. |
Bob from SWISCO responded:
July 15, 2019
Thanks for getting back to me. This definitely helps!. Looks like yo have a Series 795 Channel Balance. There's just a few more things to go over to make sure you get the exact replacements needed.
From there, we should be able to recommend what you need. Many thanks for your patience! |
Bob from SWISCO responded:
July 22, 2019
Thanks for getting back to us. OK, because your balance has a clip at the top that connects to the window track, rather than screwing on, we will need to custom build these balances for you. I am sending you an email with a custom link to order (2) of the S795-28, stamp option 28D, with the 15-198 hook attached. The default shoe that comes with this balance (the 15-195) should work fine for you. If you need a different amount, or have any other questions, just let us know here in the discussion thread. Many thanks. |
Bob from SWISCO responded:
July 26, 2019
You can if you'd like, sure. Just note that we usually recommend replacing both balances at the same time. When you install a new balance to work side-by-side with an old balance, the new balance tends to wear out faster since it has to work harder to pick up the slack for the older, and therefore weaker, spring. It's ultimately up to you. I'll have my colleague Tom send you a new order link right now. |