Broken coil supports
Hello,
There is a good chance that we have the parts you need but we'll need to see undamaged coils and the pivot shoe that they connect to, removed from the window, to identify the replacement hardware you need. Thank you!
I am unable to send your request as I've already sent a pic of the actual part that is needed. I am sending a picture of the part attached on another window.
I am also in need of the small plastic part in one of the pics. 10 are needed.
You can call to get details
Hello,
Unfortunately, your additional pictures don't tell us much about the hardware you need since it's still installed and the pivot shoe is still not visible. All I can say for sure is that you need replacement coils, which you can view here. Your last photo shows a vent latch, which we carry a small selection of here. Take a look and see if you can match up your undamaged hardware and dimensions to our replacements.
Knowing the size of the window doesn't help. Like my colleague Casey said on her first post on the 11th, we need a picture of the pivot shoe. No other information you give us will help other than that. Ideally we'd like to see it out of the window, but if that's not possible then we at least need to see as much of it as you can show me.
If you cannot show us the pivot shoe, we will not be able to identify a match.
We are also not able to do this over the phone since photos are necessary. Please upload your pictures right here to this thread so that we can review them.
The pivot shoe is a square or rectangular block of plastic that the coil spring attaches to. It rides along the same window track under the spring. It's how your sash connects to the spring itself.
Yep, that's the pivot shoe. Now we need to see more of it. We need more to go off of then just the tippy top. You don't have to take the pivot shoe out of the window, but you will need to at least remove the sash from the frame and show me what it looks like then. Like I said before, we need to see as much of it as possible.
Yes, thank you. You have a 15-177 pivot shoe, which is designed to be used with a Series 152 coils spring. If you can't reuse your old cover, then you can use our 15-143 bushing, 15-144 bushing cap, and 15-145 support barrel instead. These three parts kind of sandwich over the spring to keep it stable in the track.
You will need the stamp printed off the old spring to confirm the best Series 152 option.
That would make it the S152-9 coil spring.
That's not a question I can answer. You would have to contact the company who issued your warranty to begin with. I can only tell you that we do not honor other company's warranties.
No, we're SWISCO.com. We're a third party distributor of many, many different brands. Therotite happens to be a brand that I've never heard of, but it's possible a past customer mentioned it on our site, which may be how you found us.
A detailed pricing break down for each product I mentioned can be found on their respective store pages on our site. You can find a link to each store page every time the product code is mentioned in this thread.
