Broken window balance and lower widow connection

Quick Learner from Florence sc
Need both parts.   Have several Pella windows with same problem. 
the hook mounts in a round hole at the top 
 
not sure how to remove the lower plastic piece for the widow frame 
I do not see a cut out in the track even if I remove the plastic top cover 
 
3 user uploaded images
8 Replies
Lauren
Lauren from SWISCO
SWISCO
Expert

Hello, thank you for posting,

Your balance resembles the Series 795 channel balance, but with the 15-198 hook at the top for installation. This configuration will require a custom order to assemble for you. Based on the 20D stamp, the metal channel should measure 20 inches long. 

To remove the T-lock shoe, you should be able to pull the stem out towards you and then twist it out of the window channel. With the shoe removed, can you confirm that the width measures 1-1/4" and also see a picture of the back to determine the metal cam style? 

How many balances are you in need of? For custom orders there is minimum of (2) required. Thank you! 

Quick Learner from Florence sc
10 each.   5 broken windows 
Lauren
Lauren from SWISCO
SWISCO
Expert

Thank you,

We will just need to see the back of the original T-Lock shoe and confirm the width. From there I can send over an order link with pricing for your review. 

Quick Learner from Florence sc
This the T-Lock
Lauren
Lauren from SWISCO
SWISCO
Expert

Thank you,

Your shoe resembles the 15/16" wide 15-194 T-lock shoe. Please compare below to confirm!

Alternate view of 15-194
Alternate view of 15-194

Alternate view of 15-194
Alternate view of 15-194

The Series 795 channel balance comes equipped with a 1-1/4" shoe. This shoe will need to be removed and replaced with the 15-194 shoe before installation. See the video below. Please note that the 15-194 shoe will need to be purchased additionally from the product page along with the order link. 

I have sent over an order link for (10) balances with pricing for your review. It will be a 20" Series 795 balance with a 20D stamp and 15-198 hook attached at the top. Please review and let me know if you have any questions. Custom orders are nonrefundable. 

Quick Learner from Florence sc
Yes that looks to be the one.     
Lauren
Lauren from SWISCO
SWISCO
Expert

Great, if you would like to move forward, an order can be placed directly online from the order link sent over and the 15-194 product page. Let me know if you have any additional questions! 

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