Bob from SWISCO responded:
May 9, 2019
Hi Steve, thanks for all the thorough information. We can certainly help you replace these balances, however they will need to be a custom order. Your balance resembles our S795-27. However, our standard Series 795 has a different clip at the top that screws into the jamb track. Your balance has a 15-198 hook that attaches to a hole in the track instead. Fortunately, we'd be happy to make these up for you. You will shortly receive a custom link to order (6) of these balances. If you have any questions, just let us know. See the video below on removal and replacement details. This video is specifically about replacing an older kind of balance, the crossbow balance, with the Series 795. But you will also see some basic installation information as well. Just keep in mind that your balance won't screw in at the top; rather you'll just slide in the hook into the slit in your jamb track. As far as why these three particular windows failed, I'm honestly not sure. 10-15 years is the standard lifespan for most balances; if all the windows were installed at the same time, it's possible some of the other balances may not be far behind. If they are a different kind of balance, that also might affect the exact time they start to wear down. |
Bob from SWISCO responded:
May 9, 2019
Hi Steve. Thanks for the kind words. You know, it's a good thing you asked about the T-Lock shoes, because I should have asked myself to confirm. The Series 795 comes installed with our 15-195 1-1/4" Closed Cam T-Lock Shoe. Judging from your photos I was fairly confident this is what you have, I'm not quite as certain looking at it again. It's best to double-check just to be sure. Measure the width of the T-Lock Shoe to confirm it's 1-1/4"; if it happened to be 1", you'd need the 15-194 shoe instead. 'Closed cam' simply means you can't see through the cam of the T-Lock shoe to the other size, whereas with an open cam you can. If your shoe happened to be open cam, you'd need the 15-195B. If it turns out you need one of those shoes, we could alter the custom order to ensure the balance comes fitted with those shoes, or you can swap out the shoes that come with the Series 795 and install the correct ones yourself; as the video below shows, its a fairly simple process. With the right T-Lock Shoe, I believe your old pivot bars should work just fine. |
Bob from SWISCO responded:
May 9, 2019
Hi Steve. OK, thanks for double-checking; we were right at the start, it's a 15-195. So you don't need to buy any other shoes--your custom Series 795 balances will come with the 15-195 installed. Your custom link therefore should be good to go. You're right, I'm afraid we don't sell replacement window sashes or glass units; but any local glass shop should be able to set you up with what you need. Many thanks again Steve. If you have any other questions, just ask. |
Bob from SWISCO responded:
May 17, 2019
Hi Steve, very glad to hear it! It's always pretty cool from our perspective when we see someone solve their window issues just by replacing a critical component like their window balances, without having to resort to replacing the window wholesale. Thanks again for your business, we really do appreciate it. If you ever need anything else, just ask! |