Channel Balance and Pivot lock Shoe replacement

See our S795-27 and S795-33. These should match the specifications you need, and they come by default with the T-Lock Shoe you require (our 15-195). 

The only concern here is how these balances attach to the window track. It appears yours use a hook like our 15-198, while our standard balances have a screw-on tab. We can custom make Series 795 balances with this hook attached for you without any trouble; but there may be an easier solution. Is the hole where the hooks attach to at the top of the window track a square shape? If so, you could use our 26-200 Screw Plug to fit in there, and then install our normal Series 795 balances. If it's not a square, however, let us know and we'll be happy to custom build these for you.

That should work fine with the 26-200. I generally only look to see if it's a square hole. The other two shapes we see are circles and slits, in which case then the screw hole plug won't work and we have to custom make the balances with hooks instead. Therefore, you just need our standard S795-27, with a stamp option of 27B, and our S795-33 with a stamp option of 33C. 

Awesome. Let me know if you have any other questions, and thanks for your business; we appreciate it.

Sorry to see the 26-200 didn't work for you. To be honest I've never seen this before. The 26-200 absolutely should have worked based on what you're working with. It makes me concerned that the screw plugs we sent you may have been defective. Did you try the other unit you purchased? Did it also break? Let me know and we'll go from there. I'll look into having these parts returned for a refund, and if it's good with you we'll land back to the option of having balances custom made with the 15-198 hook attached. Sorry for all this trouble.  

I've just sent you an email with a custom link to order (2) 33" Series 795 balances, stamped 33C, and with the 15-198 Hook Attached. The 15-195 comes attached by default with these balances. Let me know if this all looks right or if you have any other questions. 

For all the original parts you bought, including the screw plugs, please mail them back to us and we will do a full refund, including for shipping and the damaged screw plugs. Apologies that they didn't work out for you; to be honest I've never seen them not work for that hole shape before, but it's possible the dimensions were too big or too small. Good to know for the future. Let me know if you need anything else. Sorry again for the hassle.

Sounds good. Let me know if you have any other questions. I've made a note with my customer service team regarding a full refund for those items upon their return. Thanks for your understanding and for bearing with me. 

Very sorry to hear these balances also didn't work for you. To be honest, the odds that both products were defective are very low. Something isn't adding up here and since this is the second failed attempt we really need to figure out what it is. We have to start from scratch.

• First, you did indeed originally have 33" Series 795 balance, stamped 33C and with the 15-198 hook and 15-195 1-1/4" T-Lock Shoe in these windows, right? Do you still have the old balances? If so, may we see them side-by-side with what we sent you?
• Is there any issue with installation? It is shown at this point in our tutorial here, though note this does not feature the 15-198 hook; but the rest of the installation is the same. Go over all these steps to ensure that they match what you've done. 
• Let me know any other details if necessary.

Bob's not here today, but I'll do my best to help. After catching myself up with this issue I'm forced to agree with his assessment that something here isn't quite right. Can you tell me the exact weight of your sash, down to the ounce?