EntryGard Crank

There may be no need for photos; those numbers are often associated with our 39-031 and 39-032 Truth EntryGard casement operators. Look over our photos and dimensions (especially the short link arm) and let me know how well they compare.

Can you clarify what you mean? Is the short arm 2-13/16" long or is it 3-3/4" long? We have the 39-155 and 39-156, which have a 3-13/16" link arm, but we also have the 39-334 and 39-333, which have a 2-13/15" link arm.

You can email your photos to help@swisco.com. In that email you want to place your reference number someone on there, D138388. Thank you.

Your original operator, shown in the middle of your photo, is our 39-156, shown in the right side of your photo. You can tell because the gears are on the same side. The link arm does look like its in the wrong position, but this will be compensated when you install the linkage to the window and crank it in place. Review the video below for more information.

That all looks normal to me. Your first photo is how the split arm should be positioned before you connect it. You would just spin the short arm around and connect it to the bracket.

Looking at the video I posted above, if you pause at 1:58 you can see that the operator Mike puts into the window has its split arm in the same position you show in your third picture here. Then, at 2:01, you can see that Mike had rotated the operator until the split arm is in the same position as in your first photo. He then spins the arm around and clips it in. Your window should operate normally from there.