EntryGard Crank

A home owner from Powell, Ohio says:
Look to replace two window cranks
#1 30472 RH 11" from center screw hole to end of arm. Arm 20755 is 3 3/4"
#2 30470 LH 11" from center screw hole to end of arm. Arm 20755 is 3 3/4"
Please note for some reason it will not let me upload photos. E-mail me and I can send.
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Tom from SWISCO responded:

There may be no need for photos; those numbers are often associated with our 39-031 and 39-032 Truth EntryGard casement operators. Look over our photos and dimensions (especially the short link arm) and let me know how well they compare.

A home owner from Powell, Ohio says:
Thanks Tom
39-031 and 32 the arm is to long 4 7/16" the short arm is to short 2 13/16.. Any ideas need arm 3 3/4"
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Tom from SWISCO responded:

Can you clarify what you mean? Is the short arm 2-13/16" long or is it 3-3/4" long? We have the 39-155 and 39-156, which have a 3-13/16" link arm, but we also have the 39-334 and 39-333, which have a 2-13/15" link arm.

A home owner from Powell, Ohio says:
Hi Tom
I ordered and received 39-155 & 39-156. The sizes
are correct but the mechanism when installed will not open and close windows. The difference appears to be the link arm is located in a different position. Any thoughts?
p.s. I do have photos but can't upload. Give me an e-mail and I will send..
Thanks
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Tom from SWISCO responded:

You can email your photos to help@swisco.com. In that email you want to place your reference number someone on there, D138388. Thank you.

A home owner from Powell, Ohio says:
Photos
Thumbnail of the uploaded file named image2.jpg
Thumbnail of the uploaded file named image1.jpg
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Tom from SWISCO responded:

Your original operator, shown in the middle of your photo, is our 39-156, shown in the right side of your photo. You can tell because the gears are on the same side. The link arm does look like its in the wrong position, but this will be compensated when you install the linkage to the window and crank it in place. Review the video below for more information.

A home owner from Powell, Ohio says:
Tom
More photos. I tried to install
Thumbnail of the uploaded file named image2.jpg
Thumbnail of the uploaded file named image3.jpg
Thumbnail of the uploaded file named image1.jpg
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Tom from SWISCO responded:

That all looks normal to me. Your first photo is how the split arm should be positioned before you connect it. You would just spin the short arm around and connect it to the bracket.

Looking at the video I posted above, if you pause at 1:58 you can see that the operator Mike puts into the window has its split arm in the same position you show in your third picture here. Then, at 2:01, you can see that Mike had rotated the operator until the split arm is in the same position as in your first photo. He then spins the arm around and clips it in. Your window should operate normally from there.

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