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Emily from SWISCO responded:
September 10, 2021
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Emily from SWISCO responded:
September 13, 2021
I'm not sure which 3 arms you're referring to. It sounds like you might be referring to the arm that's connected to your hinge set, not your operator. I'm afraid the gears cannot be repaired or replaced, unfortunately. You can also see our return policy here. |
Thanks for your prompt response
You are correct- it's just an arm that supports the Windows itself.
Can you please send me a link to video on how to remove my current cover plate from old mechanism. I can't figure it out.
I will need to purchase 4 of left handed and 2 right handed units - so need to know how to reuse my current cover and handles.
39-253 model.
Any chance you can give me a call ? Just want to make sure I am ordering correctly.
Thanks very much
Boris
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Emily from SWISCO responded:
September 14, 2021
I'm afraid our department doesn't have the ability to make phone calls, unfortunately. It's very likely that your cover can't come off. Many older operators in this style had covers built into the operator itself. If you need a new handle and cover, see our 39-375 & 39-376 or 39-451 & 39-452, depending on the style you prefer. If you have any other questions just let me know! |
