Home Depot American Craftsman Parts

A quick learner from Connnecticut says:
Hi, I think I need the spiral and the parts to attach it to window.
Thumbnail of the uploaded file named 20200523_151145.jpg
Thumbnail of the uploaded file named 20200523_153540.jpg
Thumbnail of the uploaded file named 20200523_155134.jpg
Thumbnail of the uploaded file named 20200523_155252.jpg
Profile picture of Casey
Casey from SWISCO responded:

Hello,

We'd be happy to help but we'll need to see an undamaged spiral balance and pivot shoe removed from the window, as well as the diameter of the balance tube, to identify a replacement for you. Thank you!

A quick learner from Connnecticut says:
Hi there, does this help? (see pictures)

The balance is 15" long and 5/8" wide, with white tip. I think it's the S600-15

The shoe is 2", 1 1/4", 1/2".
I think it's the 15-046

I am guessing the pivot bar is 3", but cannot tell because it's rusted to pieces. In other windows in my house (which are a bit larger), the measure 3"

Please let me know what to do.

Thank you.
Thumbnail of the uploaded file named 20200710_154923.jpg
Thumbnail of the uploaded file named 20200710_154938.jpg
Profile picture of Casey
Casey from SWISCO responded:

Great. Based on your photos and the dimensions you've provided, I agree that the S600-15 with a white tip that supports a sash between 4-11 pounds and the 15-046 pivot shoe would be the way to go. I can't guarantee which pivot bar you need without seeing an undamaged one but you can start with our 26-040 and see if the installation hole placement would work in your sash. Thank you!

How to replace a tilt window spiral balance.
How to replace a tilt window spiral balance.
VIDEO
WATCH >
How to Identify a Replacement Spiral Balance
How to Identify a Replacement Spiral Balance
VIDEO
WATCH >
How to Remove a Pivot Shoe (Cutout Method)
How to Remove a Pivot Shoe (Cutout Method)
VIDEO
WATCH >
Swisco's 15-046 Pivot Lock Shoe
Swisco's 15-046 Pivot Lock Shoe
VIDEO
WATCH >
How to remove window pivot shoes
How to remove window pivot shoes
VIDEO
WATCH >
Anatomy of a tilt window
Anatomy of a tilt window
VIDEO
WATCH >
Removing Rusted Pivot Bars
Removing Rusted Pivot Bars
VIDEO
WATCH >
How to choose the proper spiral balance tip color
How to choose the proper spiral balance tip color
GUIDE
READ >
How to adjust a spiral balance on a tilt window
How to adjust a spiral balance on a tilt window
GUIDE
READ >
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 3-4 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at (888) 991-1929 or at help@swisco.com.