I need 2 balances

A quick learner from Gloucester city nj says:
September 7, 2020
They measure 1/2" and the length is 28 5/8"

I need 2 if these (left and right side)

I also need the little hook thing at the top of the frame that you pry out with a flat head screwdriver. I'll take 2 if those also

Thanks!
Thumbnail of the uploaded file named 20200907_134821.jpg
Thumbnail of the uploaded file named 20200907_134857.jpg
Thumbnail of the uploaded file named 20200907_134911.jpg
Profile picture of Casey
Casey from SWISCO responded:
September 10, 2020

Hello,

We'd be happy to help but the balance in your photos is too damaged for us to identify. If you could remove and show us an undamaged balance, including any attachments, we can go from there. 

Also, take a look at our 16-002 take out clip and see if it matches up to yours. Thank you!
A quick learner from Gloucester city nj says:
September 11, 2020
the clip looks right but now it won't let me upload the new pictures?
A quick learner from Gloucester city nj says:
September 11, 2020
it wont even let me send 1.


is there another email I can send them too?

thx
Profile picture of Casey
Casey from SWISCO responded:
September 11, 2020

Sure, you can email your photos to help@swisco.com with reference number (D186108). Thank you!
A quick learner from Gloucester city nj says:
September 11, 2020

 Pictures

Thumbnail of the uploaded file named 20200911_101124.jpg
Thumbnail of the uploaded file named 20200911_101147.jpg
Thumbnail of the uploaded file named 20200911_101153.jpg
Profile picture of Casey
Casey from SWISCO responded:
September 11, 2020

With this combination of attachments, you could have either an S380-29 or S385-29 channel balance. You’ll need to measure as shown below. The Series 380 has a 1" bottom attachment, and the Series 385 has a 1-3/32" attachment. You'll also need 2830 spring strength options for your replacement balances. 

Thank you and let us know if you have any other questions or concerns.



Comparison of the S380 and S385 balance shoes.
Comparison of the S380 and S385 balance shoes.
A quick learner from Gloucester city nj says:
September 11, 2020
Hi

Looks like it's the 1" (S380)

And whatever springs I need is fine.

Please let me know if you need more information

Thanks for your help!

Steve
Profile picture of Casey
Casey from SWISCO responded:
September 11, 2020

Great, then it sounds like you'll need the S380-29 with a 2830 spring strength option. 
Take Out Clip
Take Out Clip
16-002
$0.41
29" Series 380 Channel Balance
29" Series 380 Channel Balance
S380-29
$11.10
29" Series 385 Channel Balance
29" Series 385 Channel Balance
S385-29
$11.10
How to Repair a Jammed Window
How to Repair a Jammed Window
VIDEO
WATCH >
How to Replace a Broken Take Out Clip
How to Replace a Broken Take Out Clip
VIDEO
WATCH >
How to Replace a Non-Tilt Channel Balance
How to Replace a Non-Tilt Channel Balance
VIDEO
WATCH >
How to Identify Replacement Channel Balances
How to Identify Replacement Channel Balances
VIDEO
WATCH >
How to replace a non-tilt channel balance
How to replace a non-tilt channel balance
GUIDE
READ >
Choosing a Non-tilt Channel Balance: What Will We Need?
Choosing a Non-tilt Channel Balance: What Will We Need?
GUIDE
READ >
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 3-4 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at (888) 991-1929 or at help@swisco.com.