Hello.... I would like to replace the channel balance in my aluminum framed windows. The windows are NON-TILT windows. The original channel balance devices are stamped "1640" and their length is 17 inches (metal part only). I have attached 5 pictures of the original channel balance devices as the windows are now 40 years old and I do not know the manufacturer.
I would like to know your part numbers for the correct replacement channel balance devices INCLUDING any plastic ends, rollers, clips, etc. as shown in the attached pictures.
Please advise and thanks in advance for your assistance.
Regards,
Bob
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Tom from SWISCO responded:
May 24, 2019
Hello, Bob! This looks similar to our S390-17. This comes with a 19-002 top and 15-001 bottom, so as long as those match up then I think it will work well. Take special note that the 15-001 is 1-1/8" deep. If yours is different, let me know. You may have something else. All of our balances come fully assembled and ready to install out of the box. |
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Tom from SWISCO responded:
May 28, 2019
Hello! The 15-001 is a full 1-1/8" deep. You might have our 15-002 instead; this is the same as the 15-001 but 1". We can configure the S390-17 to use the 15-002 instead of the 15-001 but it will have to be a custom order,since this isn't a stock combination. If you're interested, can you tell me how many you need? Once I know that, I can email you an order link and price quote. Theoretically, you could also use the S390-17 as-is and shave the depth of the shoe down a little. However if you go that route then the balance cannot be returned for a refund, as it has been altered. Something to keep in mind. |
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Tom from SWISCO responded:
May 29, 2019
Wow--I have to apologize. I had kind of a big brain fart in this discussion. I actually wrote out a whole long answer for you explaining how we price custom balances, but then I realized that you had a Series 390. I thought I had suggested a Series 395, despite the fact that I, myself, typed Series 390 multiple times. Fortunately, a fresh cup of coffee and an early start this morning has set me straight. This doesn't have to be custom made, it's simply our S351-17. This has a 19-002 top and 15-002 bottom. No need to do anything fancy. I'm very sorry for the confusion. The holiday rush has obviously gotten to me. Hopefully this makes things a lot easier for you. If you have any questions, please let me know. |
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Tom from SWISCO responded:
May 29, 2019
Excellent! Thank you very much, Bob. We appreciate your business, it means a lot. |
