Interior gears/ window crank handle/ arms to window frame

A home owner from East Lansing Michigan says:

This window was installed 15 years ago. I cannot find a brand. I cannot find any numbers. The problem is that the window will crank open but will not crank shut, so there is a flaw in that little "gear box" inside the window frame. are these pictures good enough? I assume that maybe the crank part and the arms to the window need to be purchased together. Len 

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Emily from SWISCO responded:

Hi, Len.

It sounds like you need a new operator. It looks like you have either our 39-253LB & 39-253RB, or the 39-438B & 39-439B. Take a look at the video below that will help you choose the correct replacement. 

If you have any further questions just let us know! 

How to Orient a Dual-Arm Operator
How to Orient a Dual-Arm Operator
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Comparing the 39-253LB & 39-438B Operators
Comparing the 39-253LB & 39-438B Operators
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Anatomy of a casement window
Anatomy of a casement window
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How to identify casement and awning operators
How to identify casement and awning operators
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