Jeld-Wen channel balance

A quick learner from USA says:
The balance with the green part at the end is 27 1/2 inches from the top of the hook to the bottom of the plastic. The broken balance is 28 3/4 in (without the plastic endcap). The plastic part is 1 5/8 inches from the top to bottom. In case it's helpful I've added pictures of both balances next to the measuring tape. Please let me know if you need any more information!
Thumbnail of the uploaded file named 20220712_133400.jpg
Thumbnail of the uploaded file named 20220712_133312.jpg
Thumbnail of the uploaded file named 20220704_192255.jpg
Thumbnail of the uploaded file named 20220704_192259.jpg
Thumbnail of the uploaded file named 20220704_192307.jpg
Profile picture of Emily
Emily from SWISCO responded:

Hello!

Your balance is a match for our Series 795 but ours installs with a screw tab, not a 15-198 hook like yours. We can still help but it will have to be a custom order due to its configuration. I'll just need more information to get started. Can you confirm the length of the metal channel, and the stamp that's on it? Make sure to not include any attachments in this measurement! And how many balances will you need? I can draft a quote once I have that. 

A quick learner from USA says:
Ok. One of them is 26 inches and the other is 28 inches. Attached is a pic of the stamp. We need two of each. Thanks!
Thumbnail of the uploaded file named 20220717_081054.jpg
Profile picture of Tom
Tom from SWISCO responded:

Hey there! Emily isn't here today but I'm happy to take care of this custom order for you.

Reviewing all the the data given it looks like you need two different custom balances: an S795-26 and an S795-28 , each with a 15-194 shoe and 15-198 hook.

This is very routine and won't be any issue at all. What I'll do now is whip up two custom purchase links that you can use to add the balances in question to your cart. You can then checkout as normal.

Please let me know if you had any other questions and I would be happy to assist!

How to Install a T-Lock Shoe on a Channel Balance
How to Install a T-Lock Shoe on a Channel Balance
VIDEO
WATCH >
How to Convert a Crossbow Balance to a Channel Balance
How to Convert a Crossbow Balance to a Channel Balance
VIDEO
WATCH >
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 4-7 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at (888) 991-1929 or at help@swisco.com.