Jeld-wen builders vinyl balances replacement

Thanks for posting. Let's take this step by step. Can you confirm that the length of the metal channel of both sets of balances is 26", not including the T-Lock Shoe? If 14.4 lbs and 17 lbs are the exact weights of each sash, then you'd be fine opting for the stamp option of 26B in both cases. However, I would confirm that these are the exact weights to be safe; it would be pretty unusual to have these stamp codes indicating a heavy sash weight, when your reported window sash weights falling well within conventional ranges. By any chance, did you ever have trouble keeping your windows closed before this, or would they pop open? 

My only other concern is the hook at the top of your balances. Can you show us a picture of the hole at the top of the window track that your balance hooks to? This will determine whether or not we need to make up balances for you that have this hook. Many thanks.

Thanks for getting back to me. If those are indeed the sash weights, then you're right, the the S795-26 with a stamp option of 26B sounds correct. Now, as far as this hook on top of your balance, this may actually not be necessary. I am fairly confident you can insert our 26-200 screw plug into that top hole. It's possible you might have to file the edges of the hole a bit to do this, but it may honestly work fine. You can then screw-in the top of our standard Series 795 balance into this screw plug, thus avoiding the need for any custom-built balance. 

The remaining detail to attend to is to make sure you know what T-Lock shoe you need. If your old T-Lock shoe matches the specifications of the 15-195, then this comes installed by default with the Series 795, and nothing else is necessary. The other T-Lock Shoes commonly used are the 15-195B Open Cam T-Lock Shoe, and the 15-194 1" T-Lock Shoe. If you need one of these, you can swap it out with the shoe that comes with your new balances. Let me know if you have any other questions.

Thanks for getting back to me. The order looks good on my end. Let me know how installation goes, and if you have any other questions just ask!

Thanks for the reply. So if your sash weighs exactly 34 lbs, then use the S795-26 with a new stamp option we have introduced for you, the 26F. Just keep in mind that this stamp isn't the same as your old balance, as we're going strictly off the weight you've given us. If there are any issues, just let us know. Many thanks.

Thanks for the reply. I'm not sure I understand. We've added the stamp option 26F to accommodate your window sash's weight of more than 31.7 lbs. This is what we recommend you try using. 26E is meant for a weight range up to 30 lbs. The weight ranges for these stamp options are very precisely and strictly calibrated; any weight outside of them will not work for your window. In your case, most likely you would have trouble keeping the window open. This is why we added the 26F option for you.

Balances don't really work like this. It's not a matter of choosing one stronger or weaker to influence the movement of the window one way or the other. If it's not the right spring calibration for your window's weight range, quite simply it will not function correctly.