Looking for Window Channel balancer hardware : SWISCO.com

Quick Learner from Virginia

Apr 29, 2025 7:39 pm

My house was built by Ryan homes back in 2003 (I'm not the original owner). I have several windows with the above label (only markings I could find) that have broken channel balancers (with busted shoe as well). Trying to locate the appropriate parts.I suspect it may be a Series 795 Channel. I was told these were PlyGem windows if that helps.Thanks

2 user uploaded images

8 Replies

Emily from SWISCO

May 2, 2025 11:14 am

Hi there!

Your balance indeed looks like a match for the Series 795. However, you'll want to remove the old T-lock shoe to confirm whether it matches the specifications of the 15-195 that comes with the balance. This shoe is 1-1/4" wide and has a closed cam as shown below.

Can you confirm the length of the metal channel and the stamp printed on the back of it? Additionally, does the balance install at the top of the track with a screw or a hook?

Dimensions for 15-195

Alternate view of 15-195

Quick Learner from Virginia

May 2, 2025 1:51 pm

I don't see any screws on my balancer apart from the screw at the very top where the string connects to it.The stamp reads 36C. Thanks for the help. I really do appreciate it.Finding someone local to help has been impossible, so trying to DIY the best I can, and part 1 is finding the right parts!

4 user uploaded images

Emily from SWISCO

May 2, 2025 3:49 pm

I'm happy to help! The S795-36 with the 36C stamp looks like a good match. This installs at the top of the window track with a screw like your old balance.

I'm afraid I still can't determine the size or if the shoe has an open or closed cam from these photos, though. Take a look at the video below starting at the 3:15 mark. We show how to install the balance, but you'll just have to do this in reverse to remove the balance. I hope this helps.

Quick Learner from Virginia

May 14, 2025 7:42 pm

Perfect thank you! I'll be ordering some new channel balancers and hope they fit.Trying to find replacement sashes is the near impossible part. If anyone has any leads/resources, I'd appreciate it. Even had a few "window companies" come out and have been told they can't locate any. I dont know how much of that is truth vs wanting to upsell a full window replacement.

Emily from SWISCO

May 15, 2025 8:41 am

I'm afraid we don't have any leads for a new sash. However, your best bet would ultimately be to contact the original manufacturer or supplier of the window.

Quick Learner from Virginia

May 19, 2025 1:14 pm

Finally got around to taking the old channel balancer off. Looks like the 1.25" 15-195 included cam with the 795 Series should work

1 user uploaded image

Emily from SWISCO

May 19, 2025 2:43 pm

Yes, that indeed looks like the 1-1/4" shoe. If the cam is closed as shown below, you're good to go with the default shoe that comes with the balances.

Alternate view of 15-195

Note that if the cam is open, you'd need the 15-195B instead.

Alternate view of 15-195B