Need two replacements of 35" window block and tackle sash balance sash for vinyl tilt out windows

Question

We have double hung vinyl, tilt out windows installed by the previous owners in 2004.The only number we were able to find was NAMI NFRC 100/200. We haven't been able to raise one of the lower set of windows. We removed both of the sashes and found that the balance plastic piece used to attach the spring is broken, same with the lower mechanism. We certainly need your advice and parts replacement. We live in Asheville, North Carolina 28803, and hope there is a dealer nearby, or that you are able to ship us two entirely new sashes. Most appreciatively, Mary

PS Looking at the window track it was removed from, we will definitely need your expertise in installing the two new sashes!

Jasmine · Accepted Answer

Thanks for writing in! Your channel balances can be replaced with our Series 795 Channel Balance but they'll need to be custom assemblies since they have the 15-198 Balance Clip Attachment installed at the top.

To measurement the length, you'll need to measurement only the metal channel of the balance, not including the T-Lock shoe. Since your balances do not have any stamps/markings on the metal channel, you'll need to obtain the exact weight of the sash. This will help to confirm the weight range your balances should be able to support.

For instructions on removing and installing these balances, take a look at the video tutorial starting at the at the 3 minute and 14 second mark, here.