New block and tackle

A home owner from USA says:
Hi,

I ordered a new shoe for this window block and tackle and I cannot make it fit.

I'd like to replace the whole unit. Could you please suggest one?

Thank You,

Mike
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Bob from SWISCO responded:

This possibly looks like a Series 795 with a 15-198 hook installed at the top. We can replace this balance for you, but we need more information to help:

  • Can you confirm the metal channel is 28" long?
  • Is there a stamp code on the metal channel? If so, show us. 
  • As far as the T-Lock Shoe goes, can you show us your original? It should be like the 15-195, 15-195B, or 15-194
  • Can you show us the hole in the window jamb where that hook attaches to?
  • Finally, how many balances do you need. 

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How to Install a T-Lock Shoe on a Channel Balance
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