Pivot bar for Series 795?

A home owner from GA says:
The lower sash pivot bar is missing out of one side of my Series 795 window. I ordered a 26-125 replacement but won't fit in the window hole. The pivot bar on the other side of the window looks like it has a plastic casing. These windows were put in when we built our house in 2007.
Any suggestions?
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Emily from SWISCO responded:

Hello!

Before we get started, can you remove your original pivot bar from the window and show us? 

Removing Rusted Pivot Bars
Removing Rusted Pivot Bars
VIDEO
WATCH >
Anatomy of a tilt window
Anatomy of a tilt window
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