Pivot show for Simonton window

A home owner from Hagerstown MD says:
July 13, 2021
HI I am looking for the Simonton pivot shoe. There does not seem to be a metal shoe which is in all the other pivot show on your website. This window is around 20 years old. Do you have a suggestion?
I also added a photo of the spring assembly. Do I need to replace it as well when replacing the Pivot shoe?
Thumbnail of the uploaded file named 20210712_161925.jpg
Thumbnail of the uploaded file named 20210712_161921.jpg
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Casey from SWISCO responded:
July 16, 2021

Hello,

Take a look and compare the dimensions of our 15-199 pivot shoe, which uses the S160 coil springs and 26-378 pivot bar, to your original hardware. 

The metal can is broken and most likely fell out of your original pivot shoe. Also, you only need to replace the coil springs if they are also broken or not functional. Thank you!
Pivot Shoe, 17/32" Thick
Pivot Shoe, 17/32" Thick
15-199
$3.70
3" Pivot Bar
3" Pivot Bar
26-378
$2.10
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