Ply Gem windows

Hi David, thanks for your patience during this busy season. This is a little tricky. Note that grooves in the stems of both your T-Lock Shoes; this allows them to fit neatly with the groove in your channel balances. Unfortunately, our T-Lock Shoes and Channel Balances are not made with this indentation; thus, you will need to replace not only your old T-Lock Shoes, but your Channel Balances as well. 

For your Channel Balances, see our Series 795. Let us know if you have questions narrowing down what you need. For your T-Lock shoes, you'll need the 15-195B Open Cam Shoe and the 15-194 1" Shoe. You can swap out both for the shoe that comes installed with our Series 795 balances (the 15-195). Let us know if you have any questions.

Hi David, thanks for bearing with me during this very busy season. I mentioned the 15-195B because that's what it looks like you have as a separate shoe in two of your photos, with the 15-194 being what you have attached to the metal channel. If you only need the shoes attached to the balances though, then yes, the 15-194 is all you need. Sorry for the confusion. 

Now, this issue with the clip instead of a screw-in; thanks for pointing this out, as it's not an uncommon issue. We have two solutions here. One is custom building these balances for you with the hook attached. There may be another solution though. Can you show me a picture of the hole that the screw attaches to at the top of the window track? Depending on its shape, we may have an easier solution. 

Thanks for getting back to me. OK, since it's a round hole this means our only real option is to build these balances for you with the 15-198 hook attached. We'll be happy to do this, but we'll need just a little more information to get this going for you:

• You say you need some 28" and 30" Series 795 Balances, respectively. How many of each do you require?
• We will need the stamp code on the metal channel for each set of balances.
• If you can, just clarify the T-Lock shoe type you need for both sets of balances. We can build these with the correct shoe already attached for you.

From there, we'll get this started for you as soon as possible. 

Thanks for getting back to me, and thanks for clarifying about the shoes--sorry I missed that earlier! Okay, I am sending you an email with custom links to order (6) of the S795-30 Stamp 30 B with the 15-198 and 15-194 attached, as well as (4) of the S795-28 28C with the 15-198 and 15-194 attached. Prices will be listed in these custom links. If you have any questions, just let us know here in the discussion thread. Many thanks.