Replace the block and tackle balance

A quick learner from Brunswick Georgia says:
Enclosed are 3 pictures for what I need replacing. I screwed up and purchased the WRONG ones from your company and will need to replace. Please look at what I sent so I can order the correct ones. I have purchased from your company previously, and you HAVE great customer service. I too am original from South Jersey. Thank you for the assistance. Stu
User submitted image of their window hardware.
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Paul from SWISCO responded:
Hey, Stu! We should be able to help. This definitely looks similar to the Series 795 but I think yours will need to be custom made to match up to the differences. Specifically, we would swap the top clip out for the 15-198 hook, and the bottom shoe out for the smaller 15-194, which is only 1" wide. Does that look good to you? If so, let me know how many you need and we can get started! Please also confirm the length and stamp you need, since I see you purchased a couple different balances from us.
A quick learner from Brunswick GA says:
Yes, go ahead and make at least 6. it is 32C. Yeah, I ordered the 795 but the shoes was to big and the hook was wrong. That is being shipped back as we speak. Thanks for the help
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Paul from SWISCO responded:
My pleasure. I'll email you a custom order form for 6 of these immediately.
A quick learner from Brunswick Georgia says:
As of today we have not received the custom order form
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Tom from SWISCO responded:
That's strange, I emailed it to you on the 15th. Make sure to check your spam folder, in case it was flagged as spam by accident. Just in case, I'll send it again.
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