Replacement Pivot shoe for BetterBilt window

A quick learner from NC says:
I am trying to replace the damaged parts of some BetterBuilt windows, I am needing the part # for the pivot guides to work with the parts I have already have from your company. I have the S600-25 Spiral Balance, and the 26-040 pivot bar. The window has a 1/2" thick sash depth and i need the pivot shoe to match these parts. I have attached a photo of the existing part. Thank you for your help. Donald
A customer submitted photo of a pivot shoe.
Profile picture of Dave Sr.
Dave Sr. from SWISCO responded:
Your tilt shoe looks like our 15-046 Pivot Shoe; take a look at that and see if it matches up to your sample.

Also take note that the spiral end does not go in the middle slot. I would suggest that you either put it into the left or the right slot, whichever one is more comfortable to use when you reinstall the spiral.
A quick learner from N.C. says:
Thank you Dave. It looks just like the part I need. Great Job.
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 4-7 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at 856-317-6263 or at help@swisco.com.