Replacement clip (or whole new balance channel) for Plygem window

A quick learner from Englishtown, NJ says:
October 17, 2022
Plygem windows are six years old?installed by a modular company. The tiny hook at the top that connects to the window frame snapped in half. The pictures indicate the only information I have on the windows, the hole where the clip goes, and what the part looks like. If replacement hooks are available, that will fit the channel and the frame, great. If not, then can you direct me to two replacement channels? Thank you, Denise
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Casey from SWISCO responded:
October 21, 2022

Hello,

We'd be happy to help but it looks like you have S795-26 (26C) channel balances that install with a clip like our 15-198 attached to the end of the pulley. If so, it will need to be a custom order. You could potentially attach the 15-198 to your balances if they are still in good condition but you would need to use vice grips to hold the cord since these balances are under a lot of tension. Also, you should use protective glasses and gloves if you decide to attach new pulley clips.

We also sent you an order link and price quote to review if you decide to purchase new balances but you should confirm that the 15-195 T-lock shoe that comes with the S795 stock balance, as well as the rest of the balance specifications, matches your assembly. Thank you!
A quick learner from Englishtown, NJ says:
October 25, 2022
Thank you for your reply.
It looks like everything matches the old channel balances. Since I'm replacing both of them, I should be able to make them work. I'll go to the link you sent in the other email and order them. I realize they can't be returned, but it's worth taking a shot that they work. Thank you again. Denise
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Casey from SWISCO responded:
October 25, 2022

Great, I agree that ordering entirely new balances would be a safer bet. Please let us know if you need anything else. 
26" Series 795 Channel Balance
26" Series 795 Channel Balance
S795-26
$13.45
Balance Clip Attachment
Balance Clip Attachment
15-198
$0.70
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