Tom from SWISCO responded:
March 26, 2013
Thanks for posting, Jennifer. Unfortunately, we're having trouble identifying what you need based on these pictures. Could I see a few pictures of the pivot shoe removed from your window? I'd also like to know its thickness and width. As for the tilt latch, could I see a picture of one that is undamaged and also removed from the window?
Make sure to take a look at this handy video on how to remove a pivot shoe from the window: |