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Casey from SWISCO responded:
May 8, 2023
Hello, We'd be happy to help but this would need to be a custom order since your original balances use the 15-198 clip attached to the end of the pulley cord, which does not come with the stock S795 balances. Your photos also resemble the 15-236 T-lock shoe except that yours appears to have an open mental cam. Our custom balances would come with the 15-195B open cam T-lock shoe since our balance channels do not have the same groove at the end to accommodate the 15-236 style shoe. If your window sash weighs exactly 23 pounds, I agree that you would need 35C strength options for your 35" long balances. We'll just need you to confirm the number of replacements that you need, with the minimum being two, to send you an order link and price quote. Thank you! |
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Casey from SWISCO responded:
May 11, 2023
Thanks for getting back to us. We just sent over an order link and price quote for the balances you requested. Take a look and let us know if you need anything else. |
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Casey from SWISCO responded:
May 22, 2023
The hook can sometimes twist around since it is connected to a piece of cord with nothing to keep it facing one direction. You can simply turn it around to face the channel when installing the balances. As for the T-lock shoe, it sounds like the problem you're having with installation is due to the fact that our balances do not have the same groove at the base of the metal channel that creates additional clearance to engage the pivot bar with the 15-195B t-lock shoe. Ours can still work but you will need to install the sash with one balance sitting a few inches higher in the track so that you can hold the sash at an angle to insert one pivot bar at a time and twist it so that both sides engage with the pivot shoes. Give it a try and let us know if you have any other questions. |
