Suggestion

Question

The distance between the jamb hole ( Balance hook goes in) and the take out clip is about 25 inches. How a 28-inch-long sash balance will fit? I wish, I could put a measuring tape against jamb hole and take out clip and take a picture and send it to you, but I cannot, there is not enough distance for the camera.In some pictures I am showing sash balance hook pulled out slightly. The videos I watched showed hook in the jamb hole and the other end to the take out clip. In my case hook is in the jamb hole and the other end is hanging down along the jamb. In my case if I try towards take out clip, the end goes past the clip. Can I use your 28 inch series 380. The length of my sash is 28 inch metal part and 2730 stamped on it. Need more information, please let me know.

Thanks,I tried your suggestion with the other side pointing towards clip, I could not insert the hook. Now let me ask you 28-inch series 380, has shoe width 1 inch, same as mine, it is winged, mine is un-winged. 28-inch series 395, has shoe width 1 1/8 inch greater than mine, it is un-winged, so is mine. Suggest me which one matches more closely with mine.

Thanks,
Ajit

Paul · Accepted Answer

Hello,

The channel balance shown in your photo resembles the S395-28 (2730) with a winged top and non-winged bottom attachment. It is possible that your bottom fitting may be worn down, so you could also try measuring another balance to confirm the correct depth.

As for the issues you're having with installation, take a look at the video below showing how these balances are installed. Your photo of the balance installed does show that it is upside down. The winged fitting would need to be on top, which is the part that engages with a take-out clip like our 16-002 to remove them. The pulley clip would go in the cutout in the jamb, creating tension as the balances are moved up in down once installed below the sash. We can't say why they might have been flipped in your window but this is the only way that these balances are meant to be installed.

Close up view of the S395 balance top.

Close up view of the S395 balance shoe.