Swisco Order help

Question

Hello,

I received my order but the don't fit to my application.

Can you help me get the correct ones. I've attached pictures as directed.

Thanks,

John

Emily · Accepted Answer

Hi there, John.

I see that you ordered the 39-375 and 39-376 handles with covers. These parts are designed to fit an operator base like the 39-253LB & 39-253RB and 39-438B & 39-439B which differ from your old assembly, unfortunately. I'm afraid they're our best options. You may want to contact the original manufacturer of the window, whoever they may be. I am very sorry that we couldn't be of more help.